Platform Features

Built for Operational Excellence

Every feature designed to keep your team informed, responsive, and productive.

40%
Faster Response
Average reduction in time from order to first action
3.2x
Efficiency Gain
Team productivity improvement reported by merchants
60%
Fewer Missed Events
Reduction in overlooked orders and returns
<10s
Alert Speed
Average notification delivery after event fires

Event Monitoring

7 Critical Shopify Events

Monitor the events that matter most to your operations. Toggle each one on or off per your needs.

🛒

Order Confirmation

Instant alert when a new order is placed in your store

❌

Order Cancelled

Immediate notification when a customer cancels

✅

Order Delivered

Confirmation when fulfillment is marked delivered

↩ī¸

Order Return

Alert when a return or refund is requested

⚠ī¸

Not Delivered

Escalation alert for overdue or failed deliveries

🆘

Customer Issue

Notify support when a customer raises a dispute

đŸ“Ļ

Back In Stock

Alert the team when inventory is replenished

Delivery Channels

4 Professional Channels

Reach your team wherever they work. Each channel is optimized for its platform.

📧

Email

All Plans

Rich HTML email notifications via SendGrid or your own SMTP server. Includes full order details, customer info, and line items.

Quick Setup

  1. 1Enter your SendGrid API key or SMTP credentials
  2. 2Customize the sender name and email address
  3. 3Emails are sent automatically with formatted templates
⚡

Slack

Standard & Pro

Post formatted notifications to any Slack channel or send direct messages. Rich block formatting for easy scanning.

Quick Setup

  1. 1Create an Incoming Webhook in your Slack workspace
  2. 2Paste the webhook URL in StaffSignal settings
  3. 3Choose the channel or user to receive alerts
đŸ’ŧ

Microsoft Teams

Standard & Pro

Adaptive Card notifications posted to Teams channels. Professional formatting that fits naturally in your Teams workflow.

Quick Setup

  1. 1Add an Incoming Webhook connector to your Teams channel
  2. 2Copy the webhook URL into StaffSignal
  3. 3Notifications appear as rich interactive cards
đŸ’Ŧ

WhatsApp

Pro Only

Send WhatsApp messages directly to staff phones via Twilio. Perfect for mobile-first teams and warehouse staff.

Quick Setup

  1. 1Create a Twilio account (free sandbox available for testing)
  2. 2Enter Account SID, Auth Token, and WhatsApp number
  3. 3Add staff phone numbers as recipients

Automation

Powerful Rule Builder

Create sophisticated routing rules that send specific events to specific team members via their preferred channel. No more manual forwarding.

  • New orders → WhatsApp to warehouse manager
  • Cancellations → Email to customer service lead
  • Returns → Slack #returns-team channel
  • Failed deliveries → Teams alert to logistics head
  • Back in stock → Email to buying department
Notification Rules
Order Confirmed→WhatsApp→John (Warehouse)
Order Cancelled→Email→Sarah (Support)
Order Returned→Slack→#returns-team
Not Delivered→Teams→Mike (Logistics)
Back In Stock→Email→Buying Team

Ready to Transform Your Operations?

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